Terms and Conditions

Experience Vouchers purchased from our site are dispatched via 'Into The Blue' who are agents for selected spas and operators. Whilst every effort is made to ensure the descriptions and pictures contained within the website and on gift vouchers are a true reflection of the events or products, these do not form part of a contract. If on contacting the operator you feel that the activity taking place no longer accurately represents the activity purchased the relevant agent will exchange the voucher or refund the purchase price. Once a specific date has been booked, you will automatically become bound by the terms and conditions that individual operator may have. This does not affect your statutory rights.

 

Vouchers are valid until the expiry date shown on your Voucher (typically 10-12 months). Please check the season of any intended Experience, as this may be shorter than the Voucher validity. You must validate, book and complete your Experience prior to the expiry date, please note booking lead times apply. If you are unable to use your Voucher within the validity period, the Voucher can be extended.

Into The Blue Vouchers - vouchers may be extended for a further 12 months on payment of an admin fee of £10 for vouchers with a value of less than £100 and £20 for vouchers valued over £100 plus any increase that may have taken place for that activity since the original date of purchase. Please note that some vouchers cannot be extended; this will be stated on the Voucher. Refunds can be requested within 14 days of purchase unless the activity has already been booked with the Supplier. Refunds after this period will be at ITB's sole discretion and will be subject to a £20 or 20% (whichever is greater) fee. Note that refunds can only be made to the purchaser.

A Voucher can only be extended once and only while the Voucher is valid. Please note you may not be able to change your mind once a date has been booked with an operator. Activities may get cancelled due to weather conditions, mechanical failure, or for other reasons beyond our control. If your experience is cancelled because of the weather, you will be able to rebook for a date on which you are able to attend. If you are unable to travel to your experience due to bad weather but the Experience still takes place we may not be able to rebook you without an administration cost.

 

If the agent or operator cancel your experience, they will tell you as soon as possible, and do their very best to offer an alternative date or location. If specific treatments or facilities are featured but are not available on the day for reasons beyond their control, they will try to find the best possible replacement. If this is not possible, they reserve the right to cancel your experience at short notice and re-book you. They reserve the right to reschedule the timings or location of any experience owing to unavailability of the experience, insufficient numbers making the experience unavailable, and other factors beyond their control.

The agents and operators reserve the right to discontinue an experience, venue, or individual supplier at their own discretion. They will endeavour to offer a suitable alternative experience of the same value, however, if not they will instruct us to refund your voucher in full. If you decide to book a different experience and the price of that experience exceeds the face value of your voucher, you will be expected to pay the difference. Spadays.co.uk, the agent and the operators reserve the right to make minor changes to your experience. Examples of minor changes include car specification, or order of activities on a particular day. Spadays.co.uk days is unable to reimburse travel, accommodation or other incidental expenses incurred by you in attending an experience which is cancelled for any reason.